Privacy Policy

Last Updated: January 2024

Accuray Incorporated (“Accuray,” “we,” or “us”) respects your privacy and wants you to be familiar with how we obtain, use, and share personal information. In this Accuray Privacy Policy (this “Policy” or “Accuray Privacy Policy”), we describe how Accuray processes and protects the information collected on our websites.

Please read this Policy carefully before using or accessing our websites or submitting information to us. Your use of our websites is subject not only to this Policy, but also to the Accuray Terms of Use, disclaimers and other notices on the websites. By using or accessing our websites and/or by providing us with information, you acknowledge that you have read and understood, and agree to, our privacy practices described in this Policy.

We will review this Policy on a periodic basis, and we may modify it as appropriate. Please be sure to check this page periodically. The “Last Updated” at the top of this Policy lists when this Policy was last revised. Any updates or changes to this Policy will become effective when we make the revised Policy available on or through the websites. If we make material changes to this Policy, we will notify you here, or by means of a notice on our homepage.

Personal Information

In general, personal information means any information relating to an identified or identifiable natural person. Examples of personal information can include names, addresses, email addresses, and telephone numbers. Personal information will be processed as necessary for a contract we have with you, to provide services you have requested, for our legitimate business interest, to comply with applicable laws, on the basis of your consent, or to protect the operation of our websites and/or other properties.  

Personal Information You Provide to Us

There are certain places on our websites where you may choose to provide us with personal information about yourself. For example, you may want to submit your name, address, email address, and/or other identifying information to us via our websites in order to create and maintain your account with us, receive information about various topics, register for Accuray’s events, contact Accuray’s customer service, or respond to Accuray’s surveys. We will use the personal information you share with us to provide services to you, communicate with you, test or research for product development, further personalize or improve our websites, products or services, and/or fulfill or meet any other reasons for which you provided the information. We will also use your personal information to carry out our obligations and enforce our rights arising from a contract we have with you, to process your requests, purchases, transactions and payments, to prevent transactional fraud as well as to help maintain the safety, security and integrity of our websites, products and services, databases and other technology assets, and business.

To protect your privacy, we ask that you do not provide us with any sensitive information, including any protected health information, on or through our websites.


Automatic Data Collection; Cookies

When you visit our websites, there may be certain bits of information that are automatically collected via tracking technologies including browser cookies placed on your computer’s hard drive, such as the type of web browser you use, the name of the domain from which you access the internet, and the date and time you access our websites. Accuray cookies by themselves will not be used to find out the identity of any user. Instead, we will use the information collected to provide you the best possible site navigation experience. We can use the information collected to provide better service, customize our websites based on customer preferences, and otherwise administer and improve our websites for your use. For more information about data collected and how we use cookies, please see Accuray Cookie Use Notice.

Accuray currently does not recognize or respond to a user’s “Do Not Track (DNT)” signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Do Not Track is a preference you can set in your browser (if supported) to opt-out of online behavior tracking. For more information, see All About Do Not Track.


Emails and Communication

If you receive emails about products or services, promotion or marketing materials, you can opt-out of receiving the marketing emails by clicking on the unsubscribe link located at the bottom of the message or notifying us as specified in the “Contact Accuray” section of this Policy. These opt-out procedures will not be available for emails that are necessary to provide notice or confirmation of a transaction or status (such as a purchase, service request or change in the visitor’s user profile).


Disclosure of Personal Information

We may disclose personal information for a business purpose to: (i) our affiliates; (ii) service providers; or (iii) third parties that interact with us in connection with the services or activities we engage (e.g., vendors that provide hosting services for our websites or external portal, event registration, credit card processing, and supplying items ordered by our customers).

Accuray complies with applicable law and legal obligations to respond to governmental, law enforcement and court requests for personal information about our visitors. In certain situations, Accuray may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Accuray may access and use your personal information to protect our rights, including in the event of a dispute, in response to legal process or law enforcement, or any abuse of our website.

If Accuray is involved in a merger, acquisition, or sale of all or substantially all of its assets, in each case such that control of Accuray changes, we will take steps to inform you via a prominent notice on our websites of any change in control or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

We may also disclose your personal information to other third parties with your prior consent.


Request for Accessing or Correcting Your Information; Other Requests

You may contact us to request access to, correct or delete any personal information that you have provided to us, or exercise other rights you may have under applicable data protection or privacy laws. You may send your request for any of the above or any inquiry through the Accuray Data Privacy Webform portal.

To the extent required under applicable laws, Accuray will take reasonable steps to accommodate a request if you wish to withdraw consent you have previously provided to us, or if you object to processing your personal information under certain circumstances. We will accommodate a request to change information unless we believe the change would violate any law or legal requirements or adversely impact business operations.

Under applicable data protection or privacy laws, you also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

If you delete your information, user contributions or comments from the websites, copies of such information may remain viewable in cached and archived pages, or might have been copied or stored by other website users.



We have implemented reasonable measures to help protect information you submit to us from loss, or unauthorized access, use, alteration or disclosure. While Accuray continues to strive to protect your personal information, no organization can 100% guarantee the absolute security of information, especially information that is transmitted over the internet. While we take steps to protect your personal information and keep it secure, you also play an important role in protecting your information. You are responsible to maintain the security of your transactions by not sharing your passwords or account information and incorporating good data security practices. Please use care in deciding what information you enter on our websites or send to us by email and/or other means.


Cross-Border Transfer of Your Information

Accuray does business in many countries with different requirements. Please be aware that any information you provide to us or that we obtain because of your use of the Accuray websites may be processed and transferred to countries other than the country in which you reside, including to the United States, which may have different data protection or privacy laws than the country in which you reside or work. The information may also be maintained or accessed in servers or files located in the United States under United States privacy laws. Please do not submit any information if you do not wish to have that information processed or stored in the United States or any other country that is not the one in which you reside or work. By using any Accuray websites and/or by providing us with your information, you acknowledge and agree that you understand your information will be subject to the collection, transfer, processing, and storage of information to and in the United States and/or another country that is not your country of residence.


Use of Site by Minor

If you are under the age of 18 years, please do not use or access our websites. It is not our intention to collect or use personal information from anyone under the age of 18 years, and we will not knowingly do so. In the event that we are made aware that we have collected any personal information from minors, and are asked to delete such information from our databases, we will promptly do so. In such event, please make a verifiable request if you are under 18 years of age. If you are less than 13 years of age, such verifiable request must be made by your parent or guardian.



As a service to you, Accuray provides links to other organizations’ websites through our own websites. These external websites contain information posted by organizations independent of Accuray. The presence of these links to external websites should not be construed as an endorsement by Accuray of the content, products, services or viewpoints expressed in the external websites and any linked material. Accuray is not responsible for the content of any linked website, any link contained in a linked website, or any changes or updates to the linked websites.

It is important to note that this Policy does not apply to any of these linked websites, and these external websites may not follow the same privacy policies as this Policy. These external websites may use cookies, collect data and use the data in ways that Accuray would not. Accuray does not review, control or monitor the privacy practices of these linked websites, and is not responsible for the privacy practices or any information or materials on these websites. Therefore, whenever you visit a linked website, we recommend that you review the website’s own privacy policies.


Data Retention

We retain your personal information as long as is needed for the purposes for which we obtained as described in this Policy and in accordance with Accuray’s records retention policy. We will retain and use the personal information for a longer period if it is required or permitted by applicable law or regulation.


Jurisdiction Specific Notices

    Notice to California Residents


Changes to Accuray Privacy Policy

We will review this Policy on a periodic basis, and we may modify it as appropriate. Please be sure to check this page periodically. The date at the top of this Policy indicates when this Policy was last updated. Any updates or changes to this Policy will become effective when we make the updated notice available on or through the website. If we make material changes to this Policy, we will notify you here, or by means of a notice on our homepage. Your continued use of our websites following the posting of changes constitutes your acceptance of such changes.


Contact Accuray

If you have any questions or comments about this Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

Phone: 1.888.522.3740

Webform: Accuray Data Privacy Webform portal

Postal Address:

Accuray Incorporated

Attention: Legal Department

1240 Deming Way

Madison, WI 53717 USA